TI Cloud Inc. provides cloud-based customer contact solutions that enables enterprises to engage in multi-channel customer interactions in the People's Republic of China and Hong Kong. The company offers intelligent contact center solutions that helps businesses to migrate contact center functions to the cloud, including omni-channel customer service, call center, and smart work orders, and other products; and agile agent solutions, designs to facilitate customer contact activities outside physical contact centers. It also provides ContactBot solutions that utilizes practical artificial intelligence (AI) applications to automate routine and repetitive duties traditionally handled by clients' human agents. In addition, the company engages in provision of technology support services; and research and development of communication software. It serves its products to technology, insurance, automobile, education, medical healthcare, consumer goods, and manufacturing industries. The company was founded in 2006 and is headquartered in Beijing, the People's Republic of China.